Privacy Policy

1. Company information

BCO Inc.
Shiba MK Building, 10F
2-28-11 Shiba, Minato-ku
Tokyo 105-0014, Japan
Yuki Kadoya, President & Representative Director

2. Information collected and purposes of use

We collect the company or organisation name, name, telephone number, email address and enquiry details provided through our contact form. We use this information to respond to enquiries, clarify their content, make necessary contact and maintain records of our responses.

Except where permitted by law, we will not use the information beyond these purposes without obtaining the individual’s prior consent.

3. Security and retention

We take necessary and appropriate measures to prevent personal information from being leaked, lost, damaged or accessed without authorisation. Communication between the form and server uses HTTPS, and measures are in place to prevent fraudulent and duplicate submissions.

Enquiries are sent by email to our contact team. We limit the handling of personal information to what is necessary for our work and provide appropriate supervision of staff. We manage the information appropriately for the period needed to fulfil its purpose and delete it when it is no longer required, except where legal retention obligations or other applicable requirements apply.

4. Third-party disclosure and outsourcing

Except where permitted by law, we will not disclose personal information to third parties without the individual’s consent.

We use external services for hosting, email delivery and email management in operating this website. When outsourcing the handling of personal information as necessary to fulfil its purpose, we select service providers appropriately and exercise necessary and appropriate supervision.

5. Disclosure, correction and other requests

Please contact us using the contact details below if you wish to request notification of the purpose of use; disclosure; correction, addition or deletion; suspension of use or erasure; cessation of third-party disclosure; or disclosure of records of third-party provision concerning personal information we hold.

Please provide your name, contact details, the information concerned and the nature of your request. We will verify, to the extent necessary, that you are the individual concerned or their authorised representative and respond without delay in accordance with the law. We will explain any verification procedures individually after receiving your request. If we cannot fulfil a request, we will explain why.

6. Cookies and access information

We use session cookies to support secure use of the form and prevent duplicate submissions. Disabling cookies may prevent you from submitting the form.

To prevent abusive repeated submissions, we record information identifying the sender and the time of submission. The server also records access information, including IP addresses, access times and visited URLs, for the operation and security of this website. This website does not contain advertising or analytics tags.

7. Links to external websites

Please review the privacy policies of linked websites, including our brands’ websites, reservation services and maps.

8. Contact

For enquiries, complaints and requests concerning personal information, please use our Contact form .

9. Changes to this policy

We review this policy in response to changes in applicable laws or the operation of this website. Updates will be posted on this page. Where required by law, we will provide separate notification or obtain consent.